Logistix is the Australian partner of South Africa’s leading international Call Centre.

The Call Centre provides cost effective, 24×7 outsourced customer contact centre service and specialises in the implementation and operation of outbound, inbound and blended multi-channel contact centres with over 4000 full-time employees.

Call Centre’s internationally recognised and accredited dialling platforms include AVAYA, Noble AMCAT, Presence and RealConnect with internally-managed CISCO infrastructure and Microsoft Domain and Exchange Email platforms. VMware Virtualisation technology is used to maximise server investment, improve flexibility and reduction in overall power requirement.

Centrally managed desktop terminals and IP phones for our agents provides maximum flexibility to adapt efficiently to change.

Outbound Call Centre Service

Our call centres offer the following B2B or B2C outbound services:
  • Telesales-Telemarketing, Cross sells and Upsells
    Telemarketing service is a money generator for your business or organization. Cross selling is the practice of suggesting related products or services to your customer who is making a purchase. Upselling is a sales technique whereby your customers are persuaded (at the point of sale) to add to their order an item they did not originally intend to purchase, or to order an upgrade.
    Cross selling and upselling can drastically increase the revenues of a business.
  • Lead Generation / Completion
    Lead Generation refers to the creation or generation of prospective consumer interest or inquiry into your products or services. It is associated with a marketing activity targeted at generating sales opportunities for your company’s sales force.
  • Appointment Setting
    An extremely effective marketing tool for mortgage brokers, financial planners, insurance agents, contractors, and service oriented businesses.
  • Surveys
    A tool utilized by social scientists, marketing researchers, pollsters, and statisticians, surveys establish the numbers and proportions involving your products, and measures public opinion on new products or services.
  • Market Research
    The process of systematically gathering, recording and analyzing data about your customers, your competitors and your product’s niche. Market research is essential for creating most business plans, launching new products and services, fine tuning existing ones, expanding into new markets, etc.

Inbound Call Centre Services

Our inbound B2B or B2C call centre representatives undergo intensive training to prepare them for undertaking the following inbound services:
  • Customer Services
    An integral part of a company’s value proposition, these involve activities that enhance your customer’s level of satisfaction, with the aim of going beyond their expectations.
  • Order-taking
    Order taking call center services let you maximize your resources by allowing customers to call a number to speak to a live person and ask questions. Our agents are well trained for handling such calls, taking orders and can additionally even upsell or cross-sell in the process.
  • Sales and upsells
    Our agents are trained to market and sell additional products and services with higher value levels than those currently being purchased or subscribed to by the customer.
  • Lead Generation
    This involves gathering data on prospective consumer interest in your products or services. This data can then be applied by your company’s sales force as a means of generating sales opportunities.
  • Tech Support
    Services for assisting your customers in solving specific problems associated with a particular product.
  • Help Desk Services
    An information and assistance resource that answers common inquiries about your products or services.
  • Appointment Setting
    An extremely effective marketing tool for mortgage brokers, financial planners, insurance agents, contractors, and service oriented businesses.
  • Surveys
    A tool utilized by social scientists, marketing researchers, pollsters, and statisticians, surveys establish the numbers and proportions involving your products, and measures public opinion on new products or services.
  • Market Research
    The process of systematically gathering, recording and analyzing data about your customers, your competitors and your product’s niche. Market research is essential for creating most business plans, launching new products and services, fine tuning existing ones, expanding into new markets, etc.